71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

 

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery is currently FREE for UK orders.

Which payment methods are accepted in the Online Shop?

We accept payment via Paypal (all major cards accepted). You can checkout as a guest and pay via credit/debit card, without opening a Paypal account.

How long will delivery take?

If payment is received before 2pm (Monday to Friday), your order will be dispatched the same day. Orders where payment is made after 2pm will be dispatched the following working day.

How secure is shopping in the Online Shop? Is my data protected?

The padlock icon in your browser URL/address bar, indicates a secure mode where communications between browser and web server are encrypted. This type of connection is designed to prevent anyone from reading or modifying the data you exchange with the website. Rest assured, your data is completely safe at all times.

What exactly happens after ordering?

After making payment, you will be redirected back to the Hempstil.com website. We will also begin work on your order preparing it for dispatch.

Do I receive an invoice for my order?

As soon as your payment has been received, you will receive an email confirmation with invoice. Your Paypal account/credit card/debit card will show a charge by INSTILNUTRI or INSTILNUTRITIONLTD.

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