Welcome to our FAQ page. If you have any questions about our CBD oil products or any aspect of our service, please send us an email message using the contact form or by visiting the contact page. For an update on the status of your order, visit the track order page and enter the relevant details.

We will endeavour to respond in a timely manner to all emails. Alternatively, please browse our list of commonly asked questions.

Ask Us a Question

In most cases, the answer to your question will likely be found on this page.

If your question is not listed, please contact us with the details and we will be happy to help.

Frequently Asked Questions

Please read our FAQ before sending us a message.


How long do the effects of Cannabidiol last?

CBD extract can be effective for up to 6 hours.

How long does it take for CBD oil to work?

Everyone is different and reacts to CBD in their own unique way. For some symptoms, relief can be felt quickly (minutes), while other issues may take longer (hours/days) before any improvement is felt.

Is CBD legal in the UK?

CBD (Cannabidiol) is legal in the UK as long as the THC content is less than 0.2%. This article on our blog explains in detail why CBD is legal in the UK at present.


Which payment methods are accepted in the Online Shop?

We accept payment via Viva Wallet (all major cards accepted). You can checkout as a guest and pay via credit/debit card, without opening a Viva Wallet account.

How secure is shopping in the Online Shop? Is my data protected?

Very secure, the padlock icon in your browser URL/address bar, indicates a secure mode (SSL) where communications between browser and web server are encrypted. This type of connection is designed to prevent anyone from reading or modifying the data you exchange with the website. Rest assured, your data is completely safe at all times.

What exactly happens after ordering?

After making a payment, you will be redirected back to the hempstil.com website. We will also begin work on your order preparing it for dispatch.

Do I receive an invoice for my order?

As soon as your payment has been received, you will receive an email confirmation with an invoice. Your Viva Wallet account/credit card/debit card will show a charge by INSTILNUTRI or INSTILNUTRITIONLTD.


How long will delivery take?

If payment is received before 2pm (Monday to Friday), your order will be dispatched the same day. Orders, where payment is made after 2pm, will be dispatched the following working day.

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